We’re all about
Creating Connections
Great smiles start
with real
connections
At DRO, our variety of backgrounds and experiences makes us a well-rounded and inclusive family. We laugh with each other, listen to our patients, and love our community, creating a positive environment that feels welcoming to everyone that walks through our door. The relationships we’ve built with our teammates are the same types of relationships we look forward to building with you, both during and after your treatment. So get to know a little bit more about our staff and why we're so proud to be a part of our Kalamazoo community.
Meet your smile experts
From first consult to final retainer, our doctors are with you every step of the way. Get to know the passionate team behind your treatment plan (and the high-fives).
Meet Dr. Letitia
Randall, DDS, MS
Dr. Randall is passionate about helping patients achieve healthy, confident smiles that spark positivity in the community. She believes that every smile tells a story—and she feels truly honored to be part of that journey. Getting to know each patient on a personal level is one of her favorite parts of the job.
Dr. Randall is a board certified orthodontist, licensed and certified in the state of Michigan. Her education and training include a B.S. from Andrews University, a DDS from Loma Linda University, an Advanced Education in General Dentistry Residency at the U.S. Air Force Academy, and a Master of Science in Orthodontics from The Ohio State University.
Fun Facts:
She’s a part-time adventurer who can be found splashing in puddles, hiking the woods, or building epic snow forts with her kids. Her love of bold flavors runs deep—Indian and Korean food are top favorites. And when she’s not in the office, you’ll likely find her jamming with her husband and three kids or dreaming up creative ways to teach gratitude and generosity.
Meet Dr. Brandon
Knapp, DDS, MS
Dr. Knapp loves that every day in orthodontics is a new opportunity to make someone’s day a little brighter. He sees each smile as a unique puzzle and finds real joy in watching confidence grow alongside great results. What he values most? The strong sense of connection shared among patients, doctors, and the entire DRO team.
Dr. Knapp is a licensed orthodontist in the state of Michigan. He earned his B.S.E. and M.S.E. from the University of Michigan, his DDS from Columbia University, and his MS in Orthodontics from Oregon Health & Science University.
Fun facts:
He once played pickup basketball with Michael Jordan (yes,really), grew up as a patient of Dr. Owings, and has a deep love for sci-fi, pizza in all forms, and live music—especially if it pulls him back from outer space.
Meet the team that makes it all
happen
Our team brings the energy, kindness, and care that make every visit feel like a good one. Get to know the amazing people who make our office feel like home.
-
Monica
Treatment Coordinator
- Laughter is my favorite sound. I also like Jack Johnson and The Grateful Dead.
- If I ever get to Ireland, I’ll consider myself lucky.
- Big fan of “Da Bears.” And go, Cubbies! -
Mary
Office Manager
- I'm always thrilled for the next folk, bluegrass, or rock concert.
- Die-hard Cubs fan here. World Series Champs!
- I'm always ready for another adventure. Italy and Ireland are next on the list. -
Jenn
Clinical Coordinator/Manager
- I'm all about arts and crafts.
- Any type of music could make it on my running playlist.
- AZO born and raised. -
Sheila
Front Desk Supervisor
- I like to read. With two active boys, I stick to short stories.
- You can’t live near Nashville for three years without loving country music.
- Someday we want to travel across America. Can I borrow your RV? -
Danielle
Receptionist
- Like everyone here, I’m a people person. Most important person in my life: my son.
- I could probably name more Marvel characters than you.
- In another lifetime, I was born in Middle Earth. Huuuuge J.R.R. Tolkien fan. -
Stephanie
Receptionist
- I love a good get-a-way – whether it’s just a day trip to see the Chicago Cubs play or weeks to tour a few cities in Europe.
- I enjoy cooking and baking. I used to be a cake decorator.
- I enjoy being creative – making flower arrangements, home decor, going to a Paint Night, love it all -
Jackeline
Clinical Assistant
- I enjoy spending my free time with my family and friends.
- I enjoy traveling, especially going to visit my family down in Gulf Shore, AL.
- I'm an arts and crafts person, and really enjoy getting my hands dirty whether its paint, clay, or glue, you name it. -
Eve
Clinical Assistant
- I love to watch NFL and NBA games, and my favorite movie is Lilo and Stitch.
- My favorite colors are purple and yellow
- I have a cute doggie named Cisco -
Laurel
Clinical Assistant & Treatment Coordinator
- I enjoy running. I’ve run 2 half marathons in the past!
- I love traveling and have taken road trips across America with my friends (the farthest was California)
- I'm a twin! I have a twin sister who's only a minute older than me. -
Ashtyn
Clinical Assistant
- I love all things cars, whether that's going to the track and watching them drift or binge-watching my favorite series, Fast and Furious.
- I enjoy all things nature: hiking, camping, fishing/hunting, kayaking, and exploring our beautiful state.
- I have found that painting is my favorite way to relax. I love free-styling on a canvas and taking painting classes. -
Lindsey
Clinical Assistant
- I love the outdoors, especially winter activities like ice fishing.
- Family is the most important thing to me and I try to spend all my free time with them.
- I have worked in ortho for 13 years!
- I love to go to concerts of all genres — I am a long time Aerosmith fan!
Ready to Start
Your Smile Journey?
We’ll be with you every step of the way.