At DRO, our variety of backgrounds and experiences makes us a well-rounded and inclusive family. We laugh with each other, listen to our patients, and love our community, creating a positive environment that feels welcoming to everyone that walks through our door. The relationships we’ve built with our teammates are the same types of relationships we look forward to building with you, both during and after your treatment. So get to know a little bit more about our staff and why we're so proud to be a part of our Kalamazoo community.

Dr. Letitia Randall, DDS, MS

I am passionate about orthodontics and committed to helping my patients achieve healthy, beautiful smiles that create more positivity and happiness in the community. I enjoy being part of the process that results in more confidence and self-esteem for my patients. Every one of them has a unique personality, and the opportunity to get to know them individually is truly a gift.

Board certified orthodontist, licensed and certified by the State of Michigan to specialize in orthodontics. Education: B.S., Andrews University; DDS, Loma Linda University; Advanced Education in General Dentistry Residency, U.S. Air Force Academy; General Dentist, U.S. Air Force; Master of Science, Ohio State University.

Fun Facts:

• I'm a part-time adventurer that stomps in puddles, explores the woods, jumps in the lake, and builds an impressive snow fort.

• Lover of all Asian cuisine. Bring on the Indian and Korean food please!

• My three kids, husband and I love to jam together as a family.

• I love finding new and fun ways to teach my kids about gratitude and generosity.

Dr. Brandon Knapp, DDS, MS

There’s plenty to love about my job. For starters, every day is a chance to improve someone else’s. Each mouth is like a puzzle, and by working to solve it I get to watch patients’ smiles grow proportionately with their confidence. There’s a real sense of belonging here—between patients, doctors and assistants. It’s extremely gratifying work, and something I cherish at every turn.

Licensed orthodontist, certified by the State of Michigan to specialize in orthodontics. Education: B.S.E. & M.S.E., University of Michigan; DDS, Columbia University; MS, Oregon Health and Science University.

Fun Facts:

• I’ve played pickup basketball with Michael Jordan. Not to brag. (Okay, maybe a little.)

• Dr. Owings was my orthodontist growing up! Again, not to brag.

• Thin crust, deep dish, Dominos or du jour. Doesn’t matter. I’ll eat any pizza, any time.

• Check my Netflix queue. It goes Sci-Fi, Sci-Fi, Sci-Fi and Sci-Fi.

• If you can pull me in from outer space, I’m always up for live music.

Monica 

Treatment Coordinator

• Laughter is my favorite sound. I also like Jack Johnson and The Grateful Dead.  

• If I ever get to Ireland, I’ll consider myself lucky.

• Big fan of “Da Bears.” And go, Cubbies! 

Mary

Office Manager

• I'm always thrilled for the next folk, bluegrass, or rock concert.

• Die-hard Cubs fan here. World Series Champs!

• I'm always ready for another adventure. Italy and Ireland are next on the list.

Jenn 

Clinical Coordinator/Manager

• I'm all about arts and crafts.

• Any type of music could make it on my running playlist.

• AZO born and raised.

Sheila

Front Desk Supervisor

• I like to read. With two active boys, I stick to short stories. 

• You can’t live near Nashville for three years without loving country music. 

• Someday we want to travel across America. Can I borrow your RV? 

Danielle

Receptionist

• Like everyone here, I’m a people person. Most important person in my life: my son.

• I could probably name more Marvel characters than you.

• In another lifetime, I was born in Middle Earth. Huuuuge J.R.R. Tolkien fan.

Jess

Clinical Assistant

• I thrive outdoors. Hiking, camping, rock-hunting.

• I am a lover of all animals, particularly my house horse, Luna, or my kitten, Juniper.

• I love live music. My favorite show was Twenty One Pilots.

Rachel

Clinical Assistant

• I love to thrift and find vintage items.

• I have a feisty Dalmatian.

• My team is the Green Bay Packers.

Stephanie

Receptionist

• I love a good get-a-way – whether it’s just a day trip to see the Chicago Cubs play or weeks to tour a few cities in Europe.

• I enjoy cooking and baking. I used to be a cake decorator.

• I enjoy being creative – making flower arrangements, home decor, going to a Paint Night, love it all!

Jackeline

Clinical Assistant

• I enjoy spending my free time with my family and friends.

• I enjoy traveling, especially going to visit my family down in Gulf Shore, AL.

• I'm an arts and crafts person, and really enjoy getting my hands dirty whether its paint, clay, or glue, you name it.

Eve

Clinical Assistant

• I love to watch NFL and NBA games, and my favorite movie is Lilo and Stitch.

• My favorite colors are purple and yellow

• I have a cute doggie named Cisco

Laurel

Clinical Assistant

• I enjoy running. I’ve run 2 half marathons in the past!

• I love traveling and have taken road trips across America with my friends (the farthest was California)

• I'm a twin! I have a twin sister who's only a minute older than me